Customer Support Remote Job in Australia

Are you ready to take on a rewarding customer support role with Australia’s premier Testosterone Replacement Therapy clinic? Enhanced Mens Clinic is a leading provider in men’s health services, specializing in testosterone replacement therapy (TRT) to improve wellness, energy, and overall quality of life for men experiencing Low T (testosterone deficiency). Our service is built around expert medical care, accessibility, and a strong support system—all delivered through the convenience of Telehealth.

In this part-time, remote position, you will be the first point of contact for patients seeking guidance and support, providing exceptional assistance through email while working independently from home. This role offers a great balance for those with prior customer service experience, and it’s especially suitable for individuals with an interest in the health and wellness sector.

Job Details

  • Location: 100% remote; work from anywhere in Australia
  • Position: Part-Time Customer Support Representative
  • Schedule: Monday to Friday, 11 AM – 5 PM (30 hours per week)
  • Pay: $25 – $28 per hour
  • Job Category: Administration & Customer Support (Customer Support)

Why This Role is Ideal for You

  1. Fully Remote: Enjoy the flexibility to work from anywhere in Australia, eliminating commute times and enhancing work-life balance.
  2. Focused Role: This position is centered on patient support without phone calls or reception duties, allowing you to engage with patients exclusively via email.
  3. Supportive and Growing Team: You’ll work with a collaborative team dedicated to enhancing patient well-being, supported by Australian doctors and medical professionals.
  4. Training and Guidance: Our clinic provides comprehensive training to ensure that you are comfortable using our software, understanding our processes, and responding to inquiries.

Key Responsibilities

As a Customer Support Representative, you will be essential to providing seamless patient support and maintaining high standards of care. Key responsibilities include:

  1. Email-Based Patient Communication: Respond to patient inquiries with professionalism, empathy, and clarity. Answer questions regarding our services, treatment options, and patient processes.
  2. Application Review: Assess new patient applications against specific eligibility criteria and organize further testing when necessary.
  3. Patient Referrals: Refer patients to doctors or nurses for additional support when specialized care is required.
  4. File Management: Upload and organize patient files and notes in our software system, ensuring accurate documentation and ease of access.
  5. Basic Invoicing Tasks: Manage simple invoicing responsibilities within our system, including providing training on these tasks to ensure smooth operations.

This role is focused on providing thoughtful, patient-centered support, assisting those who may be new to testosterone replacement therapy and guiding them through their treatment journey.

Preferred Experience

To succeed in this role, candidates with the following qualifications are preferred:

  • Customer Service Background: Prior experience in online customer service is highly valued, as it demonstrates familiarity with digital communication and email-based support.
  • Medical or Health Experience: Experience working in a medical clinic or similar setting is an asset. Candidates with a background in the health or wellness sectors may find this role particularly fulfilling.

This position is ideal for someone with a passion for customer support and a genuine interest in men’s health. If you enjoy helping others and have experience in customer service, we encourage you to apply.

Requirements

  • Independent Contractor Status: The role requires you to work as an independent contractor; having an Australian Business Number (ABN) is necessary.
  • Communication and Organizational Skills: Strong written communication skills are essential, as well as the ability to manage and respond to inquiries with attention to detail.
  • Time Management: The role requires self-motivation and excellent time management skills to keep up with the daily flow of patient inquiries and tasks.
  • Interest in Men’s Health and Wellbeing: A genuine interest in the health and wellness sector will enable you to better understand and relate to patient needs and concerns.

Application Process

If you’re excited to join a leading Telehealth team focused on men’s health, Enhanced Mens Clinic would love to hear from you! During the application, please be prepared to answer the following questions:

Eligibility to Work in Australia: Are you legally permitted to work in Australia?

  • Experience: How many years of experience do you have in a customer support role?
  • Customer Service Background: Do you have specific experience in customer service?
  • Availability: What is your current notice period or time required to start?

How to Apply?

Simply follow the application instructions provided on the job platform where this listing was posted. We encourage applicants from various backgrounds, as we value diverse perspectives that help us provide the best possible care and support for our patients.

CompanyEnhanced Mens Clinic’s
Application LinkSeek

Important Note: As with all job applications, do not disclose sensitive personal or financial information, such as bank or credit card details, to ensure the safety and security of your information.

Ready to Make an Impact?

Join Enhanced Mens Clinic’s dedicated team and help make a positive difference in the lives of men across Australia. Apply today to start a meaningful career in patient-centered care and telehealth support.

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